Dalhart, Texas, [November 23, 2022] – Today, Dallam Hartley Counties Hospital District (DHCHD) announced that it mailed letters to patients following a cybersecurity incident.
On September 28, 2022, DHCHD identified a cybersecurity incident affecting some of its computer systems. DHCHD immediately began an investigation with a third-party forensic firm, took measures to contain the incident, and reported the incident to law enforcement. DHCHD’s investigation determined that an unauthorized actor gained access to its network on September 27, 2022, and was able to acquire a subset of files between September 27, 2022 and September 28, 2022. These files contained patient names, Social Security numbers, health insurance information, demographic information, and limited medical information. DHCHD’s electronic medical record application was not accessed during this incident.
On November 23, 2022, DHCHD mailed letters to affected patients and opened a dedicated, toll-free call center to answer questions about this incident. DHCHD is offering complimentary credit monitoring and identity theft protection services to affected patients. To help prevent something like this from happening again, DHCHD is enhancing the security of its systems.
DHCHD values the trust of its community and regrets any concern this incident may cause. Patients with questions may contact a toll-free dedicated, external call center available at 1-877-511-0012 Monday through Friday, 7:00 a.m. to 7:00 p.m., Central Time, except for on major U.S. holidays.
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