Frequently Asked Questions
Here to Help
Q: How do I access my online patient portal?
A: To access your patient portal, click here.
Q: How do I get a COVID-19 test?
A: To get a test, you will need an order from your provider. Once you get an order, drive to the ER ramp on Denver & E. 16th and call 806.244.9251 and tell the clerk your name and you are here to get a COVID test. For detailed instructions click here.
Q: How do I get a COVID-19 vaccine?
A: To get your vaccine, please call 806.244.5668 and schedule an appointment.
Q: Where do I go if I need bloodwork, x-rays, etc.?
A: You will enter through the ER door on Denver Ave & E. 16th. Go to admissions and let them know what you are there for.
Q: I have billing questions, who do I call?
A: Please call 806.244.4571 and let them know you would like to speak to someone about billing.
Q: I need access to medical records, who do I call?
A: Medical Records and Release of Information: 806.244.9326
DHCHD FACILITIES
"THE DALLAM-HARTLEY COUNTIES HOSPITAL DISTRICT PROPOSED A TAX RATE THAT WILL RAISE MORE TAXES FOR MAINTENANCE AND OPERATIONS THAN LAST YEAR'S TAX RATE."
"THE TAX RATE PROPOSED WILL EFFECTIVELY BE RAISED BY 7.9 PERCENT AND WILL RAISE TAXES FOR MAINTENANCE AND OPERATIONS ON A $100,000 HOME BY APPROXIMATELY $14.69”
TO VIEW THE HOSPITAL NOTICE OF PUBLIC HEARING ON TAX INCREASE: Click Here
2024 CERTIFICATION OF TAX RATE: Click Here
2024 PROPOSED TAX RATE BOARD APPROVAL: Click Here
A long-term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints. Help provided by an ombudsman is confidential and free of charge. To speak with an ombudsman, a person may call the toll-free number 1-800-252-2412.
Sec. 181.105. REQUIRED INFORMATION REGARDING CONSUMER ACCESS TO HEALTH RECORDS AND COMPLAINTS. (a) Except as provided by Subsection (b), a covered entity shall prominently post on the entity's Internet website and at any entity facility detailed instructions for a consumer to:
(1) request the consumer's health care records from the entity;
(2) contact the disciplinary or licensing authority for the covered entity; and
(3) file a consumer complaint as described by Section 181.103.
(b) This section does not apply to a covered entity that conducts claims processing, data processing, data analysis, utilization review, or billing on behalf of another covered entity that provides health care services directly to consumers.
Added by Acts 2025, 89th Leg., R.S., Ch. 650 (H.B. 4224), Sec. 1, eff. September 1, 2025.